Refund Policy

We want you to be happy with your purchase. If something is wrong, we will make it right.

Returns

You have 30 days from the date of pickup to request a return. Items must be unused, unworn, and in their original condition. A proof of purchase or payment receipt is required. To initiate a return, contact us at info@hyperreallove.com before sending anything back. Returns sent without prior approval cannot be accepted.

Non-Returnable Items

We cannot accept returns on items that have been worn, washed, or damaged after pickup. Sale items and gift cards are final sale.

Exchanges

We do not offer direct exchanges. Return your item first, then place a new order for the replacement once your return is confirmed.

Refunds

Once we receive and inspect your return, we will notify you of the approval. Approved refunds are processed within 10 business days to your original payment method. Please allow additional time for your bank to process the transaction. If more than 15 business days have passed since approval, contact us at info@hyperreallove.com.

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately at info@hyperreallove.com with a photo and your order details. We will resolve it promptly.

Right of Withdrawal (EU)

As a consumer in the European Union, you have the right to withdraw from a purchase within 14 days of receiving your order, without giving any reason. To exercise this right, contact us at info@hyperreallove.com with a clear statement of your decision to withdraw. The withdrawal period begins on the day you (or a third party you designate) takes physical possession of the goods.

After withdrawal, you must return the goods within 14 days. You bear the direct cost of returning the goods. We will reimburse your purchase price using the same payment method you used, within 14 days of receiving the returned goods.

The right of withdrawal does not apply to goods that have been used or are no longer in their original condition.

Contact

Questions? Reach us at info@hyperreallove.com